Our customer service policy

We endeavour to establish a long-term relationship with each of our customers. We always ensure you are completely satisfied with our work via our representative, and want you to continue to work with us in the future.

What you can expect from us:

  • A competitive fixed price project, with no hidden costs, if this option is chosen
  • A very flexible approach
  • Knowledge and experience in business, technology and design
  • On bespoke projects we allow up to 4 designs and re-designs as necessary to get the site look you want, at no additional cost. A cost will be incurred after 4 design re-designs.

Think of it as a partnership:

  • We encourage you to take an active role in the project from the start. Your knowledge of your own business is invaluable for us to produce the right results
  • If you'd like help keeping your website up to date, we can help and supply you with an easy to use program that will help you archive this.

Our customers:

  • Give us repeat business, and most of our business is through recommendations.


    • Our basic terms are:-
  • We normally ask for 50% of the agreed bespoke project budget at the start of the project and the balance payable only on completion to your satisfaction. (Hosting charges are payable in advance and are for a fixed term - normally 12 months.)
  • If you have taken our Express Pages website the full amount will by payable on signing the agreement.

We aim to provide superior websites and business systems with advanced functionality and the best customer service at a very competitive price. We will be your friend on the web.